E-Scooter Sustainability – A Clash of Needs, Perspectives, and Experiences (bibtex)
by Kjærup, Maria, Skov, Mikael B. and van Berkel, Niels
Abstract:
Electric stand-up scooters (e-scooters) are introduced in several cities worldwide, providing new means for people to travel around the city. While praised for their flexibility, e-scooters are also met with negative sentiments due to fatal accidents and chaotic parking. In this paper, we seek to understand the mobility of shared e-scooters and point to gaps in the user interaction between the digital and physical world. We carried out three data collections, including interviews, in situ observation, analysis of news media coverage. Our findings illustrate integration with alternate modes of transportation in urban context, and how technologies facilitate or hinder (micro-) mobility. We found that users of e-scooters primarily view these devices as an alternative to walking rather than other transportation forms. Additionally, we found that users' and non-users' needs, perspectives and experiences of e-scooters clash, in particular with regard to perceptions of sustainability. Based on these findings, we present three relevant perspectives of sustainability, extending the ongoing debate of sustainable HCI research. We contribute with an empirically supported understanding of the perception of mobility and sustainability for e-scooters in a Scandinavian urban context.
Reference:
M. Kjærup, M. B. Skov and N. van Berkel, "E-Scooter Sustainability – A Clash of Needs, Perspectives, and Experiences", in Proceedings of the 18th IFIP TC.13 International Conference on Human-Computer Interaction (INTERACT'21), 2021, to appear.
Bibtex Entry:
@inproceedings{Kjærup2021Escooter,
	Abstract = {Electric stand-up scooters (e-scooters) are introduced in several cities worldwide, providing new means for people to travel around the city. While praised for their flexibility, e-scooters are also met with negative sentiments due to fatal accidents and chaotic parking. In this paper, we seek to understand the mobility of shared e-scooters and point to gaps in the user interaction between the digital and physical world. We carried out three data collections, including interviews, in situ observation, analysis of news media coverage. Our findings illustrate integration with alternate modes of transportation in urban context, and how technologies facilitate or hinder (micro-) mobility. We found that users of e-scooters primarily view these devices as an alternative to walking rather than other transportation forms. Additionally, we found that users' and non-users' needs, perspectives and experiences of e-scooters clash, in particular with regard to perceptions of sustainability. Based on these findings, we present three relevant perspectives of sustainability, extending the ongoing debate  of sustainable HCI research. We contribute with an empirically supported understanding of the perception of mobility and sustainability for e-scooters in a Scandinavian urban context.},
	Author = {Kjærup, Maria and Skov, Mikael B. and van Berkel, Niels},
	Booktitle = {Proceedings of the 18th IFIP TC.13 International Conference on Human-Computer Interaction},
	Location = {INTERACT'21},
	Pages = {to appear},
	Title = {E-Scooter Sustainability -- A Clash of Needs, Perspectives, and Experiences},
	Type = {Conference Paper},
	Year = {2021}}
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