Chatbots for Experience Sampling - Initial Opportunities and Challenges (bibtex)
by Bemmann, Florian, Schoedel, Ramona, van Berkel, Niels and Buschek, Daniel
Abstract:
The Experience Sampling Method is a widely used methodology for the collection of self-report data. These self-reports are typically collected through bespoke mobile applications or text messages. Recently, an increasing number of social messaging applications have introduced chatbots – automated services that operate inside existing chat applications. In this paper, we present an initial study on the use of chatbots for self-report studies. Furthermore, we outline three use cases in which the use of chatbots enables new research opportunities, namely personalised and empathic chatbots, psychometric instrument construction, and group-based assessments. We conclude with an overview of the opportunities and challenges that chatbots offer to researchers employing the Experience Sampling Method.
Reference:
F. Bemmann, R. Schoedel, N. van Berkel, D. Buschek, "Chatbots for Experience Sampling - Initial Opportunities and Challenges", in Adjunct Proceedings of the ACM Intelligent User Interface Conference (IUI'21 EA), 2021, CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions, 1-7.
Bibtex Entry:
@inproceedings{Bemmann2021ESMChat,
	Abstract = {The Experience Sampling Method is a widely used methodology for the collection of self-report data. These self-reports are typically collected through bespoke mobile applications or text messages. Recently, an increasing number of social messaging applications have introduced chatbots -- automated services that operate inside existing chat applications. In this paper, we present an initial study on the use of chatbots for self-report studies. Furthermore, we outline three use cases in which the use of chatbots enables new research opportunities, namely personalised and empathic chatbots, psychometric instrument construction, and group-based assessments. We conclude with an overview of the opportunities and challenges that chatbots offer to researchers employing the Experience Sampling Method.},
	Author = {Bemmann, Florian and Schoedel, Ramona and van Berkel, Niels and Buschek, Daniel},
	Booktitle = {Adjunct Proceedings of the ACM Intelligent User Interface Conference},
	Location = {IUI'21 EA},
	Pages = {1-7},
	Session = {CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions},
	Title = {Chatbots for Experience Sampling - Initial Opportunities and Challenges},
	Type = {Conference Paper},
	Year = {2021}}
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